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We strive to maintain adequate inventory for all products offered on our online store. Occasionally we may run out of a particular item due to overwhelming demand or manufacturer production/shipping schedules. In the event that an item is not in stock you will be notified as to when we expect it to arrive and in some instances a comparable in-stock item may be offered as a substitute. If you do not wish to wait for your product(s), a full refund will be given.
- Customers placing orders online will be contacted within 24 hours for orders placed Sunday thru Thursday and on the following Monday for orders placed Friday or Saturday to verify inventory and schedule a delivery or customer pick up date.
- If you require next day delivery or pick up or same day pick up please DO NOT order from Orville's.com but rather contact one of our retail showrooms to place your order and arrange for delivery or pick up.
- Loaner Appliances:
A loaner appliance may be offered to customers who order an out of stock appliance and are willing to wait for it to arrive but REQUIRE a useable appliance until their new one arrives. Product categories covered by loaners are Refrigerators and Free Standing Ranges. The loaner product supplied will be a functional apartment size model, 10-15 cu.ft. refrigerator or a 20" free standing range. If a loaner is necessary the details will be discussed during your follow up inventory verification call after you place your order.
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